Limited Warranty

Southwest spas extends the following warranties to the original purchasers of its portable spas:

Structural Warranty:

Southwest spas warrants structure of the spa shell against water loss due to structural failure for the period of 25 years from the date of purchase by the original owner. If in Southwest spas opinion, structure proves to be defective Southwest spas will repair or, at its option, replace the defective structure without charge to the customer.

Surface Warranty:

Southwest spas warrants the acrylic finish against defects in material and workmanship and specifically against blistering, cracking or delamination for the period of One Year from the Original purchase date to the original purchaser. This warranty can be extended to Three (3) years from the original purchase date to the original purchaser for an extra cost of £395.00. In Southwest spas opinion, the surface proves to be defective during this period, Southwest spas will repair or, at its option, replace the defective spa shell without charge to the customer.

Plumbing Warranty:

Southwest spas warrants the plumbing of the spa will remain free from leaks for the period of two (2) years from the date of purchase to the original purchaser.

Equipment Warranty:

Southwest spas warrants the equipment pack (pump, blowers, heater, and control system) against malfunction and defects in the materials for two (2) years from the date of purchase to the original purchaser.

Skirting Warranty: Southwest spas warrants the plastic skirting surrounding the spa to be free from defects in materials and workmanship at the time of purchase. Because the plastic Synthictic cabinet is a natural product and subject to weathering, any fading, crazing, cracking or warping of the wood finish is not covered. Synthictic skirting may also have the same weathering all be it much slower Extent of Warranty:

This Limited Warranty applies to portable spas manufactured after January 1st 2012 and sold by authorised Southwest spas dealers to residential retail customers. This Limited Warranty is given only to the first retail purchaser and terminates upon transfer of ownership. No warranty is provided on light bulbs, light lens covers, filters, cd players or any dealer installed accessories. Cost of installation, removal and/or shipping of the spa is not covered by this Limited Warranty. In the event Southwest spas deems necessary the removal of the spa to a place of repair or that the spa must be replaced, any and all costs of the spa removal and replacement; landscaping, decking, fencing and/or structure removal, alteration and/or replacement; or other costs of providing access to the spa will be for the purchaser. This Warranty applies only to spas in single family, residential installations. This Limited Warranty becomes void if the spa is placed in commercial application.

TERMS, CONDITIONS AND LIMITATION

SAny defect or damage caused by installation, alteration or repair by anyone who is not an employee of Southwest spas or authorised service technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by anyone other than an authorised Southwest spas service technician, improper installation, improper water chemistry, improper maintenance, acts of god, or damage caused beyond the control of Southwest spas Misuse and abuse shall include any operation of the spas other than as directed in the Southwest spas Manual. Examples of misuse and abuse include, without limitation:

Damage of the spa surface caused by leaving the spa uncovered while the spa is empty of water or due to covering the spa with plastic film of any kind.

Damage to the spa surface caused by contact with cleaners or solvents.

Damage caused by the operation of the spas at water temperatures outside of the range of 34 – 104 degrees Fahrenheit.

Damage caused by unapproved sanitizer such as calcium hypochlorite, tri-chlor type chlorine or any sanitising chemical that may remain undissolved on the spa surface.

Damage caused by failure to provide even sufficient support for the spa.

Warranty Performance: In the event of a defect covered under the terms of this Limited Warranty, notify your authorised Southwest spa dealer.A Southwest spas authorised service technician will repair the spa subject to the Terms and Conditions of this Limited Warranty. Use all reasonable means to protect the spa from further damage. Reasonable travel charges may be assessed by Southwest spas. or its authorised service technician if the spa is located outside the nearest authorised service technician’s service area. This warranty covers parts ONLY and does not include travel or on-site service charges unless a Service Contract has been purchased from Southwest spas. A labour service contract is available at the time of purchase for a cost of 1 year 399.00 - 2 year - 650.00

Disclaimers:

Southwest spas or any of its authorised service technicians shall not be held liable for injury, inconvenience,loss of use, chemical or water damage, transportation costs, continent liabilities or any other incidental or consequential costs, expenses or damage as result of any deficiency or alleged deficiency of the spa. In no event shall Southwest spas be liable, for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied, are valid. No agent, dealer, distributor, Service Company or other party is authorised to change, modify or extend the terms of this Limited Warranty in any manner whatsoever.

Extend your No Hassel Plumbling, Equipment and Labour warranty* for a 2 years for only £650 inc. VAT at the time of purchase.